Refund policy

Effective Date: July 17, 2026

Customer satisfaction matters to us. Our goal is to provide high-quality smart rings and a reliable, transparent shopping experience. This Return & Refund Policy explains the terms, procedures, and timeframes for returns, refunds, exchanges, and cancellations when shopping with Jifari. By ordering through our website, you agree to the following terms.

Return Window

Customers can request a return within 30 days of the order being received.

Once your return request has been approved by our support team, please ship the item back within a reasonable timeframe. Returns requested outside the 30-day window may not be accepted, unless required by applicable United States consumer protection laws.

Return Eligibility Conditions

To be eligible for a return, an item must be:

Unused and in its original, saleable condition
Returned with all original packaging, accessories, and included items (such as the charging cable)
Free of damage, alteration, or excessive wear
Returned in the same condition it was received in

Returns that do not meet these conditions may be refused or may qualify for a partial refund only, at our discretion. Jifari reserves the right to inspect all returned items before approving any refund, replacement, or exchange.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned unless they arrive faulty or incorrect:

Gift cards
Items marked "Final Sale" or "Clearance" at the time of purchase
Items damaged through improper use or lack of care after delivery
Any item specifically listed as non-returnable on its product page

How to Initiate a Return

Please contact our support team for return authorization before returning any item.

Jifari

Registered Address: 311 W Civic Center Dr, Unit b, Santa Ana, CA 92701, United States

Email: support@jifari.com

Phone: +1 (319) 441-0462

When contacting us, please include:

Your name
Your order number
Reason for return
Photos of the item, if it is defective, wrong, or damaged

Once approved, you will receive detailed return instructions. Returns that were not previously authorized may not be accepted or processed.

Who Pays for Return Shipping?

Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked and insured delivery service, as Jifari cannot take responsibility for parcels lost in return transit. Initial shipping costs are generally non-refundable, unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives broken, faulty, or different from what you ordered, please contact us within 48 hours of delivery. We may ask you to provide:

Photos of the item
Photos of the packaging
Your shipping information
Order confirmation

After investigating, we may offer one of the following: a replacement part, a full refund, a partial refund, store credit, or a product exchange. Where applicable, Jifari will cover return shipping costs for approved faulty or incorrect items.

Inspection & Approval Procedure

Items returned to our facility are checked to confirm that return eligibility conditions have been met.

If approved: refunds are issued to the original payment method, and exchanges or replacements are arranged where applicable.

If an item does not meet policy conditions, we reserve the right to reject the return, send the item back to the customer, or offer a partial refund where justified.

Refund Processing Time

Once approved, refunds are typically processed within 14 business days.

Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, additional time may be required before funds appear in your account.

Delayed or Missing Refunds

If your refund hasn't arrived after the estimated timeframe, we recommend checking your bank account or card statement again, or contacting your bank/payment provider directly. If you still need help after that, please contact us at support@jifari.com.

Exchanges

We're happy to offer exchanges for a wrong ring size, faulty items, or items received in the wrong style or color. All exchanges are subject to product availability. If a replacement is not available, we'll offer an alternative solution such as a refund or store credit.

Order Cancellation

Orders may be cancelled within 12 hours of purchase. To cancel an order, please contact us immediately at support@jifari.com. Once an order has been dispatched, it can no longer be cancelled, and our standard return process will apply instead.

Refused or Uncollected Deliveries

If a customer refuses delivery or does not collect a parcel and it is returned to us, we reserve the right to deduct the original delivery cost, return shipping cost, and a reasonable handling fee from any eligible refund.

Handling & Restocking

Jifari does not charge a standard restocking fee for approved returns. A deduction from your refund may apply only if:

The returned item is missing its original packaging or accessories (a fee may be deducted to cover replacement)
The item shows signs of use or minor damage but is still accepted for a partial refund at our discretion
The return is incomplete — for example, the charging cable or box is missing
The item is received in a condition that is not resellable as new

We will always explain the exact deduction and reason before finalizing your refund.

Consumer's Rights

This policy does not limit or exclude any rights that consumers may have under applicable consumer protection laws of the United States.