Frequently Asked Questions
FAQ
How long does shipping take?
Our total estimated delivery time is 3 to 5 business days across the United States. This includes two steps:
- Order Processing (Handling Time): 1 business day (Monday – Friday).
- Transit Time: 2 to 4 business days (Monday–Friday).
Please note: orders placed after our 5:00 PM (PST) cut-off time, or on weekends/holidays, will begin processing on the next business day.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status online.
Can I cancel my order?
Orders may be cancelled within 12 hours of purchase. To cancel, email support@jifari.com with your order number as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible — please use
our return process instead.
Can I return my order?
Yes. We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned with all original packaging and accessories. Please contact our support team at support@jifari.com for return authorization before sending anything back. Full details are available on our Return & Refund Policy page.
Do you offer free returns?
Unless the item is faulty, damaged, or incorrect, the customer is responsible for the costs of return shipping.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. Our support team will assist you as quickly as possible.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
What is your refund policy?
We accept eligible returns within 30 days of delivery. To qualify for a return, an item must be unused, in its original condition, and returned in its original packaging with all included accessories (such as the charging cable). Please contact our support team for a return authorization before sending anything back — items returned without prior authorization may not be accepted.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways to help protect your financial information.
Do you ship internationally?
Jifari currently ships exclusively within the United States. At this time, we do not offer international shipping.
Are Jifari smart rings a medical device?
No. Jifari smart rings are general wellness and fitness devices, not medical devices. Heart rate, sleep, and blood oxygen readings are estimates and should not replace advice from a licensed medical professional. See our Wellness & Accuracy Notice for details.
How can I contact customer support?
You can contact our support team using the information below:
Name: Jifari
Registered Address: 311 W Civic Center Dr, Unit b, Santa Ana, CA 92701, United States
Phone Number: +1 (319) 441-0462
Email: support@jifari.com
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday – Sunday: Closed
Customer enquiries are usually answered within 24 business hours.